Songserm vs Tigerline Travel
Compare Songserm and Tigerline Travel — routes, service areas, and coverage across Thailand. See where they overlap and where each operator goes its own way.
Operator A Songserm vs 
Operator B Tigerline Travel What travellers say: Songserm vs Tigerline Travel
Reviewers give Songserm a higher average rating than Tigerline Travel, with both operators praised for getting travellers between Thai islands but criticised for similar operational issues.
Songserm
Songserm earns a 4.05 average from 4,090 reviews, with 72% positive feedback. Travellers consistently praise its value for money, spacious big ferries that cause less seasickness than alternatives, smooth booking, and helpful crew on board, while the most common complaints centre on delays of 30 minutes to over an hour, chaotic luggage handling, overcrowding, and poor communication on multi-leg routes.
Tigerline Travel
Tigerline Travel holds a 3.77 average from 1,403 reviews, with 59% positive. Reviewers highlight its speed and convenience on Andaman routes, friendly staff, and easy online booking, but repeatedly flag lateness, undisclosed boat changes and stops that extend journeys, overcrowding, strong fumes, and weak communication as frequent pain points.
Songserm edges ahead in overall traveller sentiment for reliability and comfort on longer crossings, while Tigerline suits those prioritising speed despite more friction; book either operator seamlessly at ThailandBoatTickets.com where our 24/7 Virtual Ticket Assistant stands ready on WhatsApp, Instagram DM, Telegram, and Facebook.
Pros & cons
Songserm Pros
- Cheap and good value for money, frequently called the cheapest option
- Less seasickness on big slow ferries compared to catamarans
- Smooth booking and boarding with QR-code/voucher check-in
- Comfortable and spacious on big ferries when not crowded, with multiple decks and AC areas
- Helpful/friendly staff and crew for luggage help and assisting passengers; flexible rebooking support
Cons
- Frequent lateness and delays of 30 min–1.5+ hours, with journeys often longer than advertised
- Disorganised luggage handling with no tagging, leading to wet/damaged bags or lost items
- Overcrowding on boats and poor communication on multi-leg/joint trips
- Old/worn vehicles with dirty toilets, smells, broken AC (freezing or hot), and occasional bugs
- Extra hidden charges and issues with bus legs on overland routes
Tigerline Travel Pros
- Fast and convenient speedboat transfers between Andaman islands
- Easy online booking with helpful support for changes
- Helpful, friendly staff and crew often praised even in mixed reviews
- Skilled captains handling rough conditions safely
- Door-to-door hotel transfers and van connections when provided
Cons
- Frequent lateness and delays (30 min–2+ hours common), nicknamed "TigerLATE"
- Undisclosed stops and boat changes (esp. at Koh Lanta) making "direct" trips much longer
- Overcrowding with passengers standing or sharing benches, plus poor communication
- Boat issues including gasoline fumes, loud engines, breakdowns, and missing life jackets
- Rough bumpy rides causing seasickness/back pain, vague meeting points, and extra undisclosed fees
Service areas at a glance
Based on currently active routes for each operator.
Both operators 3
Only Songserm 4
Only Tigerline Travel 19
Routes & coverage compared
Both operators run the same three routes head-to-head: Koh Phi Phi → Ao Nang, Koh Phi Phi → Krabi and Krabi → Koh Phi Phi. Book these operators at ThailandBoatTickets.com where our 24/7 Virtual Ticket Assistant (VTA) is available on WhatsApp, Instagram DM, Telegram and Facebook.
Songserm alone serves Koh Phangan, Koh Samui, Koh Tao and Donsak connections, while Tigerline Travel alone covers the extensive Andaman network including Ao Nang, Koh Lanta, Koh Jum, Koh Kradan, Koh Muk, Koh Ngai, Koh Lipe, Phuket, Railay, Langkawi, Pak Bara, Trang and related islands. Book these operators at ThailandBoatTickets.com where our 24/7 Virtual Ticket Assistant (VTA) is available on WhatsApp, Instagram DM, Telegram and Facebook.
Routes both operators run
Same departure and destination — true head-to-head options.
Price distribution
How ticket prices spread across each operator's routes (THB).
Songserm tickets usually fall between 410 THB–710 THB (median 510 THB), while Tigerline Travel between 950 THB–1,960 THB (median 1,550 THB). On the whole, Songserm offers the cheaper tickets.
Which should you pick?
Frequently asked questions
Songserm vs Tigerline Travel