Operator Comparison

Tigerline Travel vs Songserm

Q: Which operator has the higher customer rating?

Songserm holds a higher average rating of 4.05 from 4,090 reviews, compared to Tigerline Travel's 3.77 from 1,403 reviews. You can book either through ThailandBoatTickets.com and chat with our 24/7 Virtual Ticket Assistant via WhatsApp, Instagram DM, Telegram or Facebook for the latest details.

Q: How do the review sentiments compare between the two?

Songserm shows 72.1% positive reviews and 11.7% negative, while Tigerline Travel has 58.7% positive and 20.3% negative. Both are described as functional options that reliably get travellers from A to B.

Q: Which operator covers more routes in the Andaman region?

Tigerline Travel operates far more Andaman routes, including Ao Nang to Koh Lanta, Koh Lipe, Koh Kradan, Koh Muk and many others, plus connections like Koh Phi Phi to Langkawi. Songserm focuses more on Gulf islands such as Koh Samui, Koh Phangan and Koh Tao, with fewer Andaman options.

Q: Do both operators serve the shared routes like Koh Phi Phi to Ao Nang or Krabi?

Yes, both Tigerline Travel and Songserm operate the shared routes between Koh Phi Phi, Ao Nang and Krabi. ThailandBoatTickets.com lets you compare schedules side-by-side and contact our 24/7 Virtual Ticket Assistant for real-time availability.

Q: What are the main praises for each operator?

Tigerline Travel is praised for speed and convenient booking as a fast option across many islands. Songserm is valued as a cheap, functional choice whose larger, slower boats tend to cause less seasickness than faster alternatives.

Q: What common complaints appear in the reviews?

Tigerline Travel reviews frequently mention lateness, undisclosed stops or boat changes, overcrowding and poor communication. Songserm is sometimes seen as basic and slower compared with other services, though many appreciate its reliability and value.

Q: Which operator might be better for travellers prone to seasickness?

Songserm's larger, slower boats are noted in reviews as causing less seasickness than faster catamarans or speedboats, making it a frequent preference for that reason on routes where both operators are available.

Q: Are there any vehicle class differences mentioned?

No specific vehicle class details are provided for either operator, though Tigerline Travel offers combinations such as Speedboat + Van and Hi-Speed Ferry that receive slightly higher ratings than its core speedboat services.

Q: Where should I book tickets for the most reliable experience?

ThailandBoatTickets.com is the best place to book both Tigerline Travel and Songserm, with access to our 24/7 Virtual Ticket Assistant on WhatsApp, Instagram DM, Telegram and Facebook to help you choose the right service for your route.

Compare Tigerline Travel and Songserm — routes, service areas, and coverage across Thailand. See where they overlap and where each operator goes its own way.

Operator A Tigerline Travel vs

Operator B Songserm

Tigerline Travel 3.8 / 5 1400+ reviews

Songserm 4.0 / 5 4090+ reviews

What travellers say: Tigerline Travel vs Songserm

Review data shows Songserm holds a higher average rating than Tigerline Travel, with both operators receiving praise for reliability on core routes alongside recurring complaints about delays.

Tigerline Travel

Tigerline Travel earns a 3.77/5 average from 1,403 reviews, with 58.7% positive feedback. Travellers consistently highlight its speed and convenience for Andaman inter-island transfers, helpful crew, and easy booking, while frequently criticising lateness, undisclosed boat changes and stops, overcrowding, poor communication, and discomfort from fumes or rough rides.

Songserm

Songserm holds a 4.05/5 average from 4,090 reviews, with 72.1% positive feedback. Reviewers praise its value for money, spacious big ferries that reduce seasickness compared to alternatives, smooth short crossings, and helpful staff when present, though they note issues with delays, chaotic luggage handling, ageing vehicles, overcrowding, and poor communication on multi-leg journeys.

Overall traveller sentiment favours Songserm for its higher ratings and gentler rides, while Tigerline suits those prioritising speed despite more friction; both operators can be booked seamlessly through ThailandBoatTickets.com with assistance from our 24/7 Virtual Ticket Assistant available on WhatsApp, Instagram DM, Telegram and Facebook.

Pros & cons

Tigerline Travel

Pros

Speed and convenience for inter-island transfers via speedboats and ferries
Easy online booking with helpful support for changes
Helpful, friendly staff and crew frequently praised
Skilled captains handling rough conditions safely
Hotel/van transfers included in many packages

Cons

Frequent lateness and delays (often 30min–2hrs+)
Undisclosed stops and boat changes making 'direct' trips much longer
Overcrowding and overbooking on boats
Poor communication about delays, stops and changes
Boat condition issues including fumes, noise, breakdowns and missing life jackets

Songserm

Pros

Good value for money and often the cheapest option
Smooth, easy booking and boarding process
On-time performance noted in many reviews
Comfortable big ferries with space to lie down when uncrowded
Less seasickness than faster catamarans

Cons

Frequent delays and lateness (30min–1.5hrs+ common)
Disorganised luggage handling with damage and loss risks
Poor communication on multi-leg trips and bus changes
Overcrowding, old/worn vehicles and dirty toilets
Hidden extra fees and rude staff at some piers

Service areas at a glance

Based on currently active routes for each operator.

Both operators 3

Only Tigerline Travel 19

Only Songserm 4

Routes & coverage compared

Both Tigerline Travel and Songserm operate the routes Koh Phi Phi → Ao Nang, Koh Phi Phi → Krabi and Krabi → Koh Phi Phi. Book these shared routes at ThailandBoatTickets.com where our 24/7 Virtual Ticket Assistant (VTA) is available on WhatsApp, Instagram DM, Telegram and Facebook.

Tigerline Travel uniquely covers dozens of Andaman Sea connections including Ao Nang → Koh Lanta, Ao Nang → Koh Lipe, Krabi → Koh Jum, Phuket → Koh Phi Phi, Koh Lanta → Langkawi and many similar pairs among Koh Jum, Koh Kradan, Koh Muk, Koh Ngai, Koh Yao Noi, Railay, Trang, Pak Bara and Hat Yai. Songserm uniquely covers Gulf of Thailand services including Koh Phangan → Koh Samui, Koh Phangan → Koh Tao, Koh Samui → Koh Tao, Koh Tao → Donsak plus Koh Phi Phi → Koh Phangan and Koh Phi Phi → Koh Samui. Compare and reserve all options at ThailandBoatTickets.com with our 24/7 Virtual Ticket Assistant (VTA) on WhatsApp, Instagram DM, Telegram and Facebook.

Routes both operators run

Same departure and destination — true head-to-head options.

Price distribution

How ticket prices spread across each operator's routes (THB).

Tigerline Travel tickets usually fall between 950 THB–1,960 THB (median 1,550 THB), while Songserm between 410 THB–710 THB (median 510 THB). On the whole, Songserm offers the cheaper tickets.

0–250

250–500

500–1k

1k–2k

2k+

Tigerline Travel — min 200 · median 1550 · max 4710 Songserm — min 160 · median 510 · max 1260

Which should you pick?

Best on a budget Songserm — seen as a cheap, functional option with good value.

Fastest Tigerline Travel — specialises in speedboats often combined with van transfers and some high-speed ferry routes.

Most comfortable Songserm — higher average rating of 4.05 with 72.1% positive reviews.

Most travel options Songserm — offers combined tickets pairing ferries with buses, minivans and hotel transfers across Gulf and Andaman routes.

Frequently asked questions

Tigerline Travel vs Songserm

Which operator has the higher customer rating?

How do the review sentiments compare between the two?

Which operator covers more routes in the Andaman region?

Do both operators serve the shared routes like Koh Phi Phi to Ao Nang or Krabi?

What are the main praises for each operator?

What common complaints appear in the reviews?

Which operator might be better for travellers prone to seasickness?

Are there any vehicle class differences mentioned?

Where should I book tickets for the most reliable experience?