Policies & Disclaimer
Important information regarding your booking, refunds, and travel policies.
1. About Us
Thailand Boat Tickets is an AI booking service. We connect travelers with local operators in Thailand. We are not the carrier: boats, vans, buses, trips, and tours are provided by independent operators. We arrange the booking and support you in chat; the operator runs the service.
2. Refunds & Cancellations
2.1 How Refunds Are Handled
All refund requests are subject to the operator's policies and are reviewed case by case. Our human team will look into the situation with the operator. Processing a refund can take time; when a refund is approved, transfer back to your bank typically takes 3-10 work days.
2.2 Operator Cancellations
If the operator cancels the service (for example due to storms or technical issues), we work with the operator toward a refund or free reschedule to the next available slot, in line with that operator's policy.
2.3 Customer Cancellations
- 2.3.1 Rescheduling: Rescheduling is generally free if requested more than 72 hours before departure (subject to availability and price difference, same operator only).
- 2.3.2 Verification: All paid bookings can only be cancelled or refunded subject to verification by our human team, and any refund still follows operator policy (see 2.1).
3. Liability & Operations
3.1 Extra Costs
We are not responsible for extra costs charged by operators outside our control, such as excess luggage fees or pier entrance fees.
3.2 Schedule Changes, Delays & Routing
- 3.2.1 Changes: Operators may change piers or departure times due to weather or organizational reasons.
- 3.2.2 Delays: Boats and buses can be delayed. We provide scheduled times, but actual times may vary. We advise customers not to schedule important events close to their arrival time.
- 3.2.3 Travel Estimates: Any estimation given regarding distance or travel time (e.g., taxi from pier to hotel) is an approximation. Customers should always verify travel times and distances using Google Maps.
- 3.2.4 Route Flexibility: We are not responsible for the exact route chosen by operators. Trips may include intermediate stops or transport-mode changes (for example, boat to bus). Operators may adjust routes at any time based on operational decisions, weather, traffic, or other external conditions. No refunds are provided for unexpected route changes.
- 3.2.5 Alternative Transport Chosen by Customer: If a customer chooses to use transportation outside the service included in their ticket (for example, taking a taxi), all related costs are the customer's responsibility. We do not reimburse or refund these expenses.
- 3.2.6 Last Minute Bookings: 90% of bookings are confirmed within an hour, but some operators use manual systems which may take longer.
- 3.2.7 Vehicle & Transport Type: The vehicle or vessel shown at booking (for example speedboat, catamaran, ferry, longtail, van, or bus) is indicative only. Operators may substitute a different vehicle or vessel for operational, weather, or safety reasons. We cannot guarantee the type of transport used. A change of vehicle or vessel is not grounds for a refund.
3.3 Limitation of Liability
We are not liable for any costs or damages occurred due to operator errors, delays, system errors, or any cause.
3.4 Service Quality & Customer Experience
Tickets, trips, and tours are operated by independent third parties. Comfort, crowding, cleanliness, facilities, staff, sea conditions, and overall enjoyment vary and are outside our control. Dissatisfaction with the perceived quality or experience of a trip or tour is not grounds for a refund. Completing the trip, even if it did not match expectations, does not entitle you to a refund.
4. Punctuality & Boarding
4.1 Arrival Time
Customers MUST arrive at the pier or pickup point at least 30 minutes before departure.
4.2 No Waiting
Operators (boats, minivans, buses) CANNOT wait for late passengers. If a customer is not present at the check-in point at least 5 minutes before departure time, the vehicle/boat will leave without them.
4.3 Missed Trips
If a customer misses their trip due to lateness or any other personal reason, the ticket is void and strictly non-refundable.
5. Hotel Pickup Services
- 5.1 Pickup Time vs. Departure Time: If your booking includes hotel pickup, the pickup time will differ from the boat departure time (usually earlier, depending on location).
- 5.2 Confirmation: The exact pickup time is confirmed manually by the operator.
- 5.3 Communication: We will communicate the exact pickup time via chat or email as soon as the operator confirms it. Please be patient.
6. Communication & Support
- 6.1 Channel: We do not provide phone support. Communication is primarily through our 24/7 chat interface.
- 6.2 Records: All chats are recorded for quality assurance and so our human team can monitor and assist when needed.
- 6.3 Details: You can always find your booking details on your "My Booking" page.