Chaokoh Travel Center vs Songserm
Compare Chaokoh Travel Center and Songserm — routes, service areas, and coverage across Thailand. See where they overlap and where each operator goes its own way.
Operator A Chaokoh Travel Center vs 
Operator B Songserm What travellers say: Chaokoh Travel Center vs Songserm
Reviewers give Chaokoh Travel Center a higher average rating than Songserm, though both operators receive mostly positive feedback for getting travellers between Thailand's islands reliably at a fair price.
Chaokoh Travel Center
Travellers consistently praise Chaokoh Travel Center for its smooth booking-to-boarding process, helpful and friendly staff who assist with luggage, and the comfort of larger ferries with open decks and amenities, resulting in an average rating of 4.38 from 1922 reviews with 82.6% positive. Common complaints focus on delays beyond advertised times, aggressive onboard upselling of transfers, older local ferries that can feel worn or unclean, and inconsistent air conditioning. Book Chaokoh Travel Center tickets on ThailandBoatTickets.com where our 24/7 Virtual Ticket Assistant (VTA) is available on WhatsApp, Instagram DM, Telegram and Facebook to help confirm details and plan buffers for connections.
Songserm
Songserm earns solid marks as a budget-friendly option that reliably gets travellers from A to B, with an average rating of 4.05 from 4090 reviews and 72.1% positive, appreciated for value, spacious big ferries that reduce seasickness compared to alternatives, and ease when departures run on time. Reviewers frequently note issues with lateness, chaotic luggage handling, poor communication on multi-leg trips, overcrowding, and ageing vehicles with dirty toilets or extreme air conditioning. Book Songserm tickets on ThailandBoatTickets.com where our 24/7 Virtual Ticket Assistant (VTA) is available on WhatsApp, Instagram DM, Telegram and Facebook to help navigate transfers and prepare for possible waits.
Chaokoh Travel Center edges out Songserm in overall traveller sentiment thanks to its higher rating and stronger praise for staff and comfort, while both deliver functional service with shared pain points around timing and vehicle condition.
Pros & cons
Chaokoh Travel Center Pros
- Smooth, easy, well-organised process with helpful and friendly staff at pier and on board
- Comfort of larger ferries: spacious with open-air deck, snack/drink bar, and toilets
- Good value for money and affordable pricing on shorter hops
- On-time performance when it occurs, plus convenient onward van transfers via WhatsApp
Cons
- Frequent lateness and longer-than-advertised journey times causing missed connections
- Aggressive onboard upselling of transfers and onward tickets with misleading claims
- Older/worn/dirty boats especially on Local ferry class, plus AC extremes and disorganised luggage handling
- Online prices higher than pier purchases and requirement to print tickets
Songserm Pros
- Smooth and easy booking/boarding process with QR-code check-in
- Good value for money as a cheap option with space to lie down on big ferries
- Less seasickness than catamarans on slower big boats
- Helpful staff for luggage and seasickness aid plus flexible rebooking support
Cons
- Frequent lateness and delays of 30 min–1.5+ hours, with journeys exceeding advertised times
- Disorganised luggage handling with damage/loss risks and old/worn vehicles with poor cleanliness
- Poor communication on multi-leg trips, overcrowding, and AC extremes
- Hidden/extra charges on transfers and rude staff at some piers
Service areas at a glance
Based on currently active routes for each operator.
Both operators 3
Only Chaokoh Travel Center 3
Only Songserm 4
Routes & coverage compared
Both Chaokoh Travel Center and Songserm operate the routes Koh Phi Phi to Ao Nang, Koh Phi Phi to Krabi, and Krabi to Koh Phi Phi, giving travelers direct head-to-head options on these connections. Book these shared routes on ThailandBoatTickets.com where our 24/7 Virtual Ticket Assistant (VTA) is available on WhatsApp, Instagram DM, Telegram and Facebook.
Chaokoh Travel Center uniquely covers Ao Nang to Koh Phi Phi plus routes linking Koh Lanta, Phuket and Railay such as Koh Lanta to Koh Phi Phi, Koh Lanta to Phuket, Koh Phi Phi to Koh Lanta, Koh Phi Phi to Phuket, Koh Phi Phi to Railay, Krabi to Phuket and Phuket to Koh Phi Phi, while Songserm alone runs the Gulf island network of Koh Phangan to Koh Samui, Koh Phangan to Koh Tao, Koh Phi Phi to Koh Phangan, Koh Phi Phi to Koh Samui, Koh Samui to Koh Phangan, Koh Samui to Koh Tao, Koh Tao to Donsak, Koh Tao to Koh Phangan and Koh Tao to Koh Samui. Plan and book all these operators on ThailandBoatTickets.com with our 24/7 Virtual Ticket Assistant (VTA) available on WhatsApp, Instagram DM, Telegram and Facebook.
Routes both operators run
Same departure and destination — true head-to-head options.
Price distribution
How ticket prices spread across each operator's routes (THB).
Chaokoh Travel Center tickets usually fall between 610 THB–960 THB (median 810 THB), while Songserm between 410 THB–710 THB (median 510 THB). On the whole, Songserm offers the cheaper tickets.
Which should you pick?
Frequently asked questions
Chaokoh Travel Center vs Songserm