Pitchaya Travel vs Smart En Plus
Compare Pitchaya Travel and Smart En Plus — routes, service areas, and coverage across Thailand. See where they overlap and where each operator goes its own way.
Operator A Pitchaya Travel vs 
Operator B Smart En Plus What travellers say: Pitchaya Travel vs Smart En Plus
Both operators receive strong overall ratings from travellers, though Smart En Plus draws from a much larger review base while Pitchaya Travel shows uniformly positive but limited feedback.
Pitchaya Travel
Reviewers praise Pitchaya Travel for friendly and organised staff, good value, punctuality on van-plus-ferry routes, and occasional flexibility such as direct resort drop-offs or last-minute adjustments. The main complaints centre on boat comfort falling short of expectations, occasional parcel-related delays, and minor issues like missing seat belts.
Smart En Plus
Travellers highlight Smart En Plus for proactive WhatsApp communication the day before travel, smooth multi-leg coordination with name-board pickups, punctual drivers, and helpful staff across routes like Hat Yai to Koh Lipe. Common drawbacks include unannounced island stops on speedboats, occasional pickup delays, hard-to-locate check-in points, and variable boat comfort or crowding.
Smart En Plus edges ahead on volume of reviews and communication strengths while Pitchaya Travel earns solid marks for smaller-scale reliability; book either through ThailandBoatTickets.com and use the 24/7 Virtual Ticket Assistant (VTA) on WhatsApp, Instagram DM, Telegram or Facebook for seamless coordination.
Pros & cons
Pitchaya Travel Pros
- Punctual service with multiple confirmations that trips ran on time as booked
- Good value for money, with some direct resort drop-offs instead of main piers
- Friendly and organised staff and drivers
- Flexible and proactive, including handling late bookings and placing passengers on earlier boats
- High-quality vehicles praised in reviews
Cons
- Boat leg often mismatched expectations — described as small, uncomfortable, or a cargo ferry instead of longtail
- Delays from unscheduled parcel or cargo collection stops
- No seat belts in vans, leading to safety concerns for some travellers
- Occasional minor lateness and unclear pick-up instructions for resort transfers
Smart En Plus Pros
- Excellent communication via WhatsApp with night-before pickup confirmations and responsive support
- Frequently punctual or early arrivals across multi-leg journeys
- Friendly, helpful drivers and staff who greet passengers by name at transfers
- Well-organised smooth transfers with comfortable, clean minivans
- Flexible with changes and good value for money
Cons
- Unexpected island stops on speedboats adding 1–1.5 hours, frustrating for direct-trip expectations
- Pickup delays of 30–75+ minutes, sometimes with unreachable hotline numbers
- Hard-to-find check-in counters and confusion over beach pickup points
- Speedboat issues including overcrowding, bumps, heat, wet luggage, and lack of facilities; older ferries rated lower for comfort and condition
Service areas at a glance
Based on currently active routes for each operator.
Both operators 3
Only Pitchaya Travel 0
No areas served exclusively by Pitchaya Travel.
Only Smart En Plus 34
Routes & coverage compared
Both Pitchaya Travel and Smart En Plus operate the routes Koh Kradan → Trang, Koh Muk → Trang, Trang → Koh Kradan, and Trang → Koh Muk, providing overlapping ferry services connecting the islands of Koh Kradan and Koh Muk with Trang in both directions.
Smart En Plus offers extensive additional routes including Ao Nang to Hat Yai, Khao Lak, Khao Sok, Koh Kradan, Koh Lipe, Koh Muk, Pak Bara, Satun and Trang, plus many northern connections from Chiang Mai and southern routes involving Phuket, Krabi, Koh Lipe and Pak Bara, while Pitchaya Travel lists no unique routes. Book these operators easily on ThailandBoatTickets.com, where our 24/7 Virtual Ticket Assistant (VTA) is available on WhatsApp, Instagram DM, Telegram and Facebook to assist with trip planning.
Routes both operators run
Same departure and destination — true head-to-head options.
Price distribution
How ticket prices spread across each operator's routes (THB).
Pitchaya Travel tickets usually fall between 360 THB–560 THB (median 460 THB), while Smart En Plus between 1,720 THB–6,170 THB (median 3,760 THB). On the whole, Pitchaya Travel offers the cheaper tickets.
Which should you pick?
Frequently asked questions
Pitchaya Travel vs Smart En Plus