Smile On Transport vs Koh Chang Club
Compare Smile On Transport and Koh Chang Club — routes, service areas, and coverage across Thailand. See where they overlap and where each operator goes its own way.
Operator A Smile On Transport vs 
Operator B Koh Chang Club What travellers say: Smile On Transport vs Koh Chang Club
Both operators earn strong traveller approval for Thailand transfers, with Koh Chang Club drawing from a far larger review sample while Smile On Transport shows solid but more limited feedback.
Smile On Transport
Smile On Transport holds a 4.46 average from 24 reviews, with praise for polite, professional and punctual drivers plus helpful coordination; a minority flag safety concerns, licensing issues and occasional lateness.
Koh Chang Club
Koh Chang Club achieves 4.54 from 226 reviews, with consistent praise for friendly drivers, proactive communication and smooth journeys, offset by occasional arrival delays, full vans and air-conditioning issues.
Sentiment is positive for both, with the larger volume for Koh Chang Club offering broader reassurance; book either at ThailandBoatTickets.com where our 24/7 Virtual Ticket Assistant (VTA) is available on WhatsApp, Instagram DM, Telegram and Facebook.
Pros & cons
Smile On Transport Pros
- Professional, polite and punctual drivers praised in multiple reviews
- Helpful coordination with drivers going extra mile like 30-min doctor stop
- Strong overall rating of 4.46/5 with 87.5% positive reviews
- Economy taxi class highly rated at 4.64 across 11 reviews
- Reliable full refunds processed correctly after cancellations
Cons
- Safety concerns including no seatbelt use, nervous drivers and excessive vehicle vibration
- Language barriers with some drivers speaking no English
- Licensing issues with private black-plate cars instead of required green plates
- Hygiene problems such as strong cigarette smell in vehicles
- Occasional last-minute cancellations due to vehicle breakdowns
Koh Chang Club Pros
- Friendly, kind and helpful drivers consistently praised as top strength
- Good communication via WhatsApp with plate numbers and delay notices
- Smooth well-organized journeys with comfortable modern vans and AC
- Highest-rated Ferry Van + Speedboat class at 4.88/5 to Koh Mak
- On-time pickups, direct hotel drop-offs and convenient en-route stops
Cons
- Frequent arrival delays of 1-4 hours beyond estimated times
- Air conditioning failures leading to hot uncomfortable rides
- Overcrowded vans with cramped seating and occasional floor seating
- Pickup location confusion from incorrect GPS coordinates in documents
- Rare missed drop-off stops requiring extra costs for travelers
Service areas at a glance
Based on currently active routes for each operator.
Both operators 5
Only Smile On Transport 36
Only Koh Chang Club 4
Routes & coverage compared
Both operators run head-to-head on Bangkok → Pattaya, Don Mueang Airport → Koh Chang, Koh Chang → Bangkok, Koh Chang → Trat, Trat → Bangkok and Trat → Koh Chang. Book these overlapping routes on ThailandBoatTickets.com where our 24/7 Virtual Ticket Assistant (VTA) is available on WhatsApp, Instagram DM, Telegram and Facebook.
Smile On Transport uniquely covers Bangkok to Ayutthaya, Chiang Mai, Chiang Rai, Chumphon, Kanchanaburi, Khon Kaen, Koh Larn, Koh Samet, Loei, Nam Nao National Park, Nong Khai, Phetchabun, Phetchaburi, Phuket, Prachinburi, Rayong, Trat and Udon Thani plus southern connections such as Ao Nang ↔ Koh Lanta, Ao Nang ↔ Phuket, Khao Lak ↔ Phuket, Phuket ↔ Donsak and Surat Thani ↔ Krabi. Koh Chang Club uniquely covers Koh Chang → Koh Kood, Koh Chang → Koh Mak, Koh Chang → Koh Samui, Koh Chang → Pattaya, Koh Chang → Rayong, Koh Kood → Koh Chang, Koh Mak → Koh Chang, Pattaya → Koh Chang, Rayong → Koh Chang and Trat → Trat. Compare and book all routes on ThailandBoatTickets.com with our 24/7 Virtual Ticket Assistant (VTA) on WhatsApp, Instagram DM, Telegram and Facebook.
Routes both operators run
Same departure and destination — true head-to-head options.
Price distribution
How ticket prices spread across each operator's routes (THB).
Smile On Transport tickets usually fall between 2,740 THB–5,400 THB (median 4,100 THB), while Koh Chang Club between 910 THB–1,080 THB (median 940 THB). On the whole, Koh Chang Club offers the cheaper tickets.
Which should you pick?
Frequently asked questions
Smile On Transport vs Koh Chang Club