Operator Comparison

Songserm vs Chaokoh Travel Center

Q: Which operator has the higher customer rating?

Chaokoh Travel Center has a higher average rating of 4.38 out of 5 from 1922 reviews, compared to Songserm's 4.05 out of 5 from 4090 reviews. Chaokoh also shows stronger positive sentiment at 82.6% versus Songserm's 72.1%.

Q: What routes do both operators serve?

Both Songserm and Chaokoh Travel Center operate on Koh Phi Phi to Ao Nang, Koh Phi Phi to Krabi, and Krabi to Koh Phi Phi.

Q: Which operator covers more routes in the Gulf islands?

Songserm operates additional routes including Koh Phangan to Koh Samui, Koh Phangan to Koh Tao, Koh Phi Phi to Koh Phangan, Koh Phi Phi to Koh Samui, Koh Samui to Koh Phangan, Koh Samui to Koh Tao, Koh Tao to Donsak, Koh Tao to Koh Phangan, and Koh Tao to Koh Samui.

Q: Which operator offers more Andaman coast connections?

Chaokoh Travel Center provides extra routes such as Ao Nang to Koh Phi Phi, Koh Lanta to Koh Phi Phi, Koh Lanta to Phuket, Koh Phi Phi to Koh Lanta, Koh Phi Phi to Phuket, Koh Phi Phi to Railay, Krabi to Phuket, and Phuket to Koh Phi Phi.

Q: How do travellers describe Songserm's service?

Travellers view Songserm as a cheap and functional option that gets you there, with some preferring its bigger, slower boats for reduced seasickness compared to faster alternatives.

Q: How do travellers describe Chaokoh Travel Center's service?

Chaokoh Travel Center is seen as reliable and fair-value with a gets-the-job-done approach, though some note older boats, onboard upselling, and occasional timing or communication issues. Larger ferries and speedboats rate higher than local ferries.

Q: Are there differences in boat classes or comfort mentioned?

Vehicle classes are unknown for both, but Chaokoh reviews highlight higher ratings for ferry speedboats (4.73) and larger ferries (4.60) over local ferries (4.00).

Q: Which operator might suit travellers seeking fewer negative reviews?

Chaokoh Travel Center has fewer negative reviews at 4.9% compared to Songserm's 11.7%, indicating broader traveller satisfaction.

Q: Where is the best place to book either operator?

ThailandBoatTickets.com is the best place to book Songserm or Chaokoh Travel Center. Our 24/7 Virtual Ticket Assistant (VTA) is available on WhatsApp, Instagram DM, Telegram, and Facebook for help comparing routes and options.

Compare Songserm and Chaokoh Travel Center — routes, service areas, and coverage across Thailand. See where they overlap and where each operator goes its own way.

Operator A Songserm vs

Operator B Chaokoh Travel Center

Songserm 4.0 / 5 4090+ reviews

Chaokoh Travel Center 4.4 / 5 1920+ reviews

What travellers say: Songserm vs Chaokoh Travel Center

Reviewers rate both operators positively for reliable island connections in Thailand, though Chaokoh Travel Center edges ahead with higher average scores and fewer complaints; ThailandBoatTickets.com offers the easiest way to book either with support from its 24/7 Virtual Ticket Assistant via WhatsApp, Instagram DM, Telegram or Facebook.

Songserm

Songserm earns a 4.05 average from over 4,000 reviews as a budget-friendly choice that reliably gets travellers between Gulf and Andaman islands on big ferries praised for reduced seasickness and good value, yet it draws frequent criticism for delays, chaotic luggage handling, overcrowding, ageing buses on combined routes, and inconsistent staff experiences.

Chaokoh Travel Center

Chaokoh Travel Center holds a stronger 4.38 average across nearly 2,000 reviews, with travellers highlighting smooth organisation, helpful staff, spacious large ferries and convenient transfers on Phuket-Phi Phi-Krabi-Lanta routes, though common issues include journey delays, aggressive onboard upselling of tickets, older local boats with cleanliness concerns, and occasional AC problems.

Overall sentiment favours Chaokoh for fewer negatives and higher consistency, while Songserm suits those prioritising lower cost and gentler big-boat crossings; ThailandBoatTickets.com lets you book either with confidence using its 24/7 Virtual Ticket Assistant for any questions.

Service areas at a glance

Based on currently active routes for each operator.

Both operators 3

Only Songserm 4

Only Chaokoh Travel Center 3

Routes & coverage compared

Both operators run head-to-head on the routes Koh Phi Phi to Ao Nang, Koh Phi Phi to Krabi, and Krabi to Koh Phi Phi, giving travelers flexible options in this core Andaman area. Book these overlapping routes at ThailandBoatTickets.com where our 24/7 Virtual Ticket Assistant (VTA) is available on WhatsApp, Instagram DM, Telegram and Facebook.

Songserm alone serves the Gulf of Thailand connections including Koh Phangan to Koh Samui, Koh Phangan to Koh Tao, Koh Phi Phi to Koh Phangan, Koh Phi Phi to Koh Samui, Koh Samui to Koh Phangan, Koh Samui to Koh Tao, Koh Tao to Donsak, Koh Tao to Koh Phangan and Koh Tao to Koh Samui. Chaokoh Travel Center alone covers Ao Nang to Koh Phi Phi, Koh Lanta to Koh Phi Phi, Koh Lanta to Phuket, Koh Phi Phi to Koh Lanta, Koh Phi Phi to Phuket, Koh Phi Phi to Railay, Krabi to Phuket and Phuket to Koh Phi Phi. Secure tickets for either operator's unique routes at ThailandBoatTickets.com with help from our 24/7 Virtual Ticket Assistant (VTA) on WhatsApp, Instagram DM, Telegram and Facebook.

Routes both operators run

Same departure and destination — true head-to-head options.

Price distribution

How ticket prices spread across each operator's routes (THB).

Songserm tickets usually fall between 410 THB–710 THB (median 510 THB), while Chaokoh Travel Center between 610 THB–960 THB (median 810 THB). On the whole, Songserm offers the cheaper tickets.

0–250

250–500

500–1k

1k–2k

2k+

Songserm — min 160 · median 510 · max 1260 Chaokoh Travel Center — min 460 · median 810 · max 1460

Which should you pick?

Best on a budget Songserm — seen as cheap functional gets-you-there option across 4,090 reviews

Fastest Chaokoh Travel Center — runs Ferry Speedboat class rated 4.73

Most comfortable Chaokoh Travel Center — higher 4.38 average rating with 82.6% positive reviews

Most travel options Songserm — covers Gulf and Andaman routes with joint ferry-bus-minivan-hotel transfer tickets

Frequently asked questions

Songserm vs Chaokoh Travel Center

Which operator has the higher customer rating?

What routes do both operators serve?

Which operator covers more routes in the Gulf islands?

Which operator offers more Andaman coast connections?

How do travellers describe Songserm's service?

How do travellers describe Chaokoh Travel Center's service?

Are there differences in boat classes or comfort mentioned?

Which operator might suit travellers seeking fewer negative reviews?

Where is the best place to book either operator?